Purchase & Refund Policy

This Purchase & Refund Policy explains exactly how billing, cancellations, refunds, credits, and support work on Doodrio. By subscribing to a paid plan or buying a top-up pack you confirm that you have read and agree to this policy. Please review it carefully before you purchase.

1. Plans and Billing

Plans are billed in advance on a recurring basis (monthly or yearly, whichever you choose at checkout).
Payments are processed securely by Stripe. We do not store your full card details.
Your subscription renews automatically at the end of each billing period until you cancel.
Each plan includes a set number of video credits per billing period. Credits reset on your renewal date and do not roll over.

2. Refunds

Subscriptions are non-refundable. Because rendering a video consumes real compute and third-party AI costs the moment a job runs, we do not offer refunds on subscription payments, including partial or prorated refunds for unused time or unused credits.

You can cancel at any time and you keep full access and remaining credits until the end of the billing period you already paid for.
We do not provide refunds for periods already started, for accidental renewals, or for changing your mind after purchase.
We do not provide refunds for credits you did not use before your billing period reset.

3. Failed Renders Are Always Credited Back

You only pay for videos that finish successfully. If a render fails for a reason on our side, the credit reserved for that job is returned to your account automatically. Our system detects and auto-refunds across several distinct failure categories, so a failed job never costs you a credit.

4. Top-up Packs

Top-up packs are one-time purchases of extra video credits and never expire.
Top-up packs are non-refundable once purchased.
Top-up credits are consumed after your plan credits and are subject to the same failed-render auto-refund above.

5. Cancelling Your Plan

You can cancel yourself at any time from the Billing page in your dashboard. No email or support ticket is required.
Cancellation takes effect at the end of your current billing period. You will not be charged again after that.
Your plan stays active, and your remaining credits stay usable, until that end date.

6. Free Trial

New accounts include a limited free trial (a small number of lifetime video renders) with no card required. The free trial lets you evaluate output quality before you ever pay. We strongly encourage you to use it, and to watch the demo, before subscribing.

7. Support and Response Times

Support runs on a 24 to 48 hour SLA. If something goes wrong during a render, raise a support ticket from your dashboard and our team will respond within that window.
Support hours are Monday to Friday, 9am to 7pm EST. We do not work weekends. Tickets raised on a Saturday or Sunday are picked up the next business day.
The fastest way to reach us is a support ticket in your dashboard, or email support@doodrio.com.

8. Before You Subscribe

We want you to know exactly what you are buying. Before you subscribe, please:

Watch the demo video to see real output, voiceover, captions, motion, and character style.
Review the features and pricing so the plan limits are clear.
Try the free trial so you can judge quality on your own script first.

Subscribing confirms that you have reviewed the above and understand that payments are non-refundable as described in this policy.

9. Chargebacks

If you believe you were charged in error, please contact us first at support@doodrio.com so we can resolve it quickly. Filing a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.

10. Changes to This Policy

We may update this Purchase & Refund Policy from time to time. Material changes take effect when posted on this page. Continued use of Doodrio after a change means you accept the updated policy.

11. Contact

Questions about billing, refunds, or support? Email support@doodrio.com. See also our Terms of Service and Acceptable Use Policy.